Zinger FAQ

If you don’t find answers to all your questions here, please give us a call at 800-790-0266

Is a Zinger Right for Me?

The Zinger can be used just about anywhere in or outdoors. It can handle several different terrains such as grass, carpet, dirt, and more.

In almost any case, yes. Check to be certain that the openings in your doorways are at least 27″ wide. Less than that will require you to get off and fold the Zinger to pass through the doorway. Businesses (the mall, restaurants, etc.) are required to be ADA compliant. ADA compliant doorways are a minimum of 32″ wide, which is no problem for Zinger.

The Zinger Chair is capable of carrying a person weighing up to 275 lb.

The Zinger is only available in one size. See our SPECS page for dimensions. The maximum user weight limit is 275 pounds.

Very little force is needed to operate the Zinger on level ground. In fact, just the weight of your arms is usually enough on smooth surfaces. Driving in grass or rough surfaces may require slightly more force.

The Zinger requires the use of both arms and hands to operate, however, we offer an alternative product for those limited to the use of one arm and hand. It’s called the Zoomer Chair and while it includes most of the same great features and benefits of the Zinger Chair, it is a one-handed, joystick-controlled chair. The joystick can even be installed on either side of the chair.

Check out the video below to learn more about how the Zoomer Chair works!

For Questions or to Get Your Own Zoomer Chair, Call 877-709-8456

No, the nature of the unique and sporty control system requires the use of both hands.

While many people use the Zinger for many different reasons, the Zinger Chair is a personal electric vehicle. The Zinger is not intended for individuals fully restricted to a sitting position. You must be able to get in and out of the chair.

Buying Your Zinger

The Zinger will arrive fully assembled out of the box. It will include the chair, a battery and charger, 2 keys (for securing the battery in place). In addition it will include the hex key needed should you decide to remove the arm rests.

Unfortunately, the Zinger is not covered by Medicare.

Accessories such a seat back bag, cup/bottle holder, cane holder, spare batteries, and tires are all available HERE.

Using Your Zinger

Whether you are at a restaurant having dinner, or just pulling up to your desk to get some work done, one of the greatest and unique things about Zinger is that it easily fits under most desks and tables. Since the arm rests are just 25″ off the ground, you just pull right up like you would a normal chair.

The legal folks want to make sure we don’t promise it works with all desks and tables, but a standard table or desk is 28″ – 30″ high. The ADA (Americans with Disabilities Act) dictates that to be compliant, your public seating must be a minimum of 27″ from the floor to the bottom of the table surface.

The short, easy answer is yes. There are a few things you need to know before taking your Zinger on a plane. Providing you plan ahead and follow the basic instructions, airline travel is easy with the Zinger. It will check as free baggage with most airlines but you are required to carry the battery on with you, which is the component that most of the rules apply to.

  • Be sure to contact your specific airline to ask for their procedures for transporting a battery powered mobility device.
  • Inform your airline that the device contains a Lithium-ion battery and it is a 240 Watt Hour size.  Airline Travel IATA, USDOT and FAA regulations allow one Lithium-ion battery of up to 300 Watt Hours for “passengers whose mobility is restricted by either disability, their health or age, or a temporary mobility problem (e.g. a broken leg) as a carry on for the passenger.
  • The battery must be removed from the Zinger prior to the Zinger being transported on the airplane.  The battery must be carried by the passenger as a carry on item.
  • We currently offer two different spare batteries – Standard 6.6 AH battery and the Long Range 10.5 AH battery. BE AWARE – the Long Range 10.5 AH Battery is NOT legal on airlines. It provides 10.5 Amp Hours at 36 volts which equates to 378 Watt Hours. That unfortunately is above the airlines limit of 300 Watt Hours. Therefore this battery CAN NOT be carried on an airplane. Only the standard 6.6 AH battery is allowed on an airplane.
  • You must notify the airlines in advance that you will be bringing a Lithium-ion battery for your Zinger. They are then required to notify your pilot of the location of the battery in the aircraft. Thus you should notify your flight attendant of its location before takeoff.
  • You may be required to tape over the power terminal openings in the battery compartment of the Zinger prior to transportation.  Individual airline procedures may vary.

Each battery includes the label shown below:

See page 27 of the Zinger USA User Manual for more info. Here is a link to the FAA regulations regarding battery powered chairs.
More info

The Zinger does have a powered reverse, but it’s almost always easiest to back out simply by pushing your feet against the ground, or your hands against a table or wall like you would in a rolling office chair. Watch the video below to see how.

Once powered on, the Zinger defaults to the low speed which is commonly used for indoor use on smooth surfaces. Here’s a guideline for suggested speed usage.

The Zinger Chair can easily be pushed around by the user when not riding in the chair.

Yes, should you choose to remove the arm rests (installed by default), the hex key tool needed to remove them is included in the box.

The swinging foot plate is not adjustable, however, the Zinger is designed to fit people of most sizes.

The seat and back rest is not adjustable. Some Zinger owners have chosen to add an additional cushion.

Customers that are closer to the Zingers weight limit of 275 lbs may find that the Zinger is a little more difficult to use on very thick or heavily padded carpet when operating on the lowest speed setting. The solution to this problem is to simply change the speed setting to ‘2’. This will increase the ability for the Zinger to move around and should not significantly increase the speed while on these types of surfaces.

Charging & Battery

Depending upon usage (speed, weight, etc.) the Zinger Chair’s battery will last up to 8 miles of use.

The short answer is, it depends on the usage and conditions. The battery on average lasts for several years for many of our customers.

A charger is included and the battery can be charged in or out of the chair. Charging takes 4 hours or less depending on the level of power already used. With a range of up to 8 miles, most owners rarely run the battery all the way down in a single day.

There is a battery indicator located on the control panel that tells you the battery life.

The range of 8 miles was tested on a continuous level course. With hills, stops, and turns you should get around 5 to 6 miles per charge. If you expect to travel further in a single day, a spare is recommended. It’s also great to have a spare charged battery on hand to ensure that your Zinger is always ready to go.

Yes. 47 pounds includes the 4 pound battery which locks into the Zinger with a key.

Yes. It will operate on 110V or 220V, but you will need an inexpensive plug converter to fit the outlets of your foreign destination.

Customer Support

The Zinger includes a limited one year warranty. We warrant the frame, mechanical, and electrical components, including motor, to be free from defects in materials and workmanship for a period of twelve (12) months from the date of purchase. The originally supplied battery, tires, fabric seat, seat back and seat cushion are warrantied to be free from defects in materials and workmanship for a period of six (6) months from the date of purchase.

For more information about the Zinger warranty, give us a call today at 877-421-3724.

The Zinger may be returned within 30 days of receipt. The Zinger must be in the original carton that it arrived in, and all products must be in “Like New” condition. There is no restocking fee, however, unless your Zinger is damaged or defective, you will be required to pay for return shipping. Prior to returning your Zinger, you will need to obtain a return authorization from our customer service department by calling 800-958-8324. Read our entire Return Policy here.

Just call our Customer Service Department at 877-421-3724 Mon – Fri between 9 am and 8 pm EST and we’ll be able to assist you.

Join thousands of happy Zinger owners today!

We’d love to talk to you. Call us today at 800-790-0266 and speak with a Zinger specialist or order online.

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Comes Fully Assembled

Limited One Year Warranty